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Terms & Policies

Payment Options

We accept VISA®, MasterCard®, American Express® and Discover®.

Shipping Services ( USA)

UPS Ground (Delivery in 1–7 Business Days)
Prompt, dependable, low-cost ground delivery makes UPS Ground an excellent choice for all your routine shipments. UPS Ground reaches every address throughout the 48 contiguous states.
UPS 3 Day Select (Orange)
UPS 3 Day Select provides guaranteed on-time delivery to every address throughout the United States (excluding intra-Alaska shipments) by the end of the third business day. This service is an economical alternative for time-sensitive shipments that do not require overnight or 2nd day service.
UPS 2nd Day Air (Blue)
UPS 2nd Day Air provides guaranteed on-time delivery to every address throughout the United States (excluding intra-Alaska shipments) by the end of the second business day. This service is an economical alternative for time-sensitive shipments that do not require overnight or morning service.
UPS Next Day Air (NDA/Red)
UPS Next Day Air features fast, reliable delivery to every address in all 50 states. UPS guarantees delivery by 10:30 AM, noon, or end of day the next business day depending on destination (noon or 1:30 PM on Saturdays).
UPS Saturday Delivery
You can stretch your week with optional Saturday delivery to send your time-critical shipments. UPS Next Day Air Saturday Delivery is available to all destinations where the weekday guaranteed delivery time for UPS Next Day Air is either 10:30 AM or noon. Saturday Delivery is guaranteed for arrival by noon or 1:30 PM, respectively.

Shipping Services ( Canada)

UPS Standard (Delivery in 2-9 Business Days)
Prompt, dependable, low-cost ground delivery makes UPS Standard an excellent choice for all your routine shipments.
UPS Worldwide Saver
D&W offers an Air Freight Subsidy Program for Canadian Customers that would like to ship product via UPS Worldwide Saver. D&W will subsidize 50% of the published cost of the UPS Worldwide Saver rates. Subsidy will be added as a credit on your invoice. Website will show full shipping amount. This is an "End of Day" service. Most customers located in Ontario and Quebec provinces will receive packages by the end of the next day. For other provinces the delivery is typically 1-3 days.

Shipping Services (other than USA or Canada)

Please call our customer service department at 877.395.1905.

Taxes and Tariffs

We are required by law to collect sales taxes in the following states: CT, MA, MD, ME, MI, NJ, NY, OH, VA, PA, RI, VT, and WV. When you review your order total during the checkout process, you'll see the estimated sales tax. The actual charge to your credit card will reflect the applicable state and local taxes. For shipments outside of the United States, all tariffs and duties are the responsibility of the customer.

Return Goods Policy

D&W wants you to be satisfied with your purchase. If you desire to return an item, please call us at 877.395.1905 and our customer service department will provide instructions and issue you a return goods authorization (RGA) number. No returns will be accepted without an RGA number.

Returns for refund or exchange must be made within 30 days of purchase. To be considered for refund or exchange, returned items must not have been installed, be in salable condition and in the original packaging. Shipping charges are not refundable and freight collect returns will not be accepted.

Core Policy

Some items on our website include a refundable core deposit. To return your core to D&W for credit, please call us at 877.395.1905 and our customer service department will provide instructions and issue you a return goods authorization (RGA) number. No core returns will be accepted without an RGA number.

Core return entitlement is 90 days from date of purchase. Cores must be "like for like" i.e. part number for part number, unless otherwise noted. Cores must be complete, without previous disassembly. Cores must not be damaged by non-operational causes, such as excessive rust, torch or tool marks, water damage or fire damage.

Return shipping charges are the responsibility of the customer and freight collect core returns will not be accepted.